What if I’m not satisfied with my contractor’s service?

If you are not satisfied with the service that your contractor has provided, there are a few actions that you can take:

• Discuss your issues and concerns with the contractor. They may willing to work with you to find solutions for any issues you have with their service.
• File a complaint. The Better Business Bureau (BBB) has an online complaint system that can help you handle your dispute.
• Leave a review. By sharing your experience and leaving a review of your contractor, you help to inform potential customers and clients about what they can expect when dealing with that contractor. The Better Business Bureau allows you to review local businesses and contractors. The BBB also gives businesses a rating based on a number of factors, including how they respond to customer complaints.

Did you see a building science or energy efficiency term you did not understand? Check out our glossary.