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Frequently asked questions (FAQs)

Advice and answers from CleanBC Energy Coaches

Find answers by choosing a category or use the search bar to look for something specific.

Programs and applications

Get answers around program eligibility, rebate applications, municipal top-ups, bonus offers and more.

Building a new home

Get answers around the BC Energy Step Code, passive housing, EnerGuide home evaluations, and more.

Renovating an existing home

Get advice for hiring contractors, when to perform upgrades, the benefits of EnerGuide home evaluatations and more.

Upgrades and products

Learn about different energy efficient upgrades, how they work, and more.

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Learn about heat pumps

Understand the benefits of heat pumps, get to know the different types, and learn which is the right fit for your home.

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Find answers to your questions

View our database of answers to commonly asked questions about rebates, programs, projects and energy upgrades.

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Get help from a professional

Some rebates require the use of a program registered contractor.  Use this tool to find a registered contractor near you.