Processing of applications may take up to 90 days from the date that all required application documents are received. When you submit an online application form you will be provided with a tracking number and confirmation that your application has been received. The status of CleanBC Better Homes and Home Renovation Rebate Program rebate applications can be tracked using the online application tracker.
For questions about the status of your application, contact the program administration directly:
- BC Hydro Program Administration: 1-877-338-3347
- FortisBC Program Administration: 1-855-909-2329 or fill out the contact form
Program partners are not responsible for lost, delayed, damaged, ineligible, or incomplete applications.
Rebate payments can be issued either in form of a cheque, credit on bill, or e-transfer to the Participant.